\uf0b7 SDWin DBM Error, File No. ### Error = 14 is displayed continuously when logging in. <\/p>\n\n\n\n
\uf0b7 File Appears Corrupt at Open <\/p>\n\n\n\n
\uf0b7 Faircom server has crashed <\/p>\n\n\n\n
\uf0b7 Faircom server has shutdown improperly <\/p>\n\n\n\n
Details: <\/p>\n\n\n\n
\uf0b7 CS SoftDent Practice Management Software <\/p>\n\n\n\n
– Client Server <\/p>\n\n\n\n
o Versions 16.x <\/p>\n\n\n\n
o Versions 14.x and prior <\/p>\n\n\n\n
Cause: <\/p>\n\n\n\n
\uf0b7 Faircom server crashed <\/p>\n\n\n\n
\uf0b7 Faircom server has shutdown improperly <\/p>\n\n\n\n
\uf0b7 Power failure <\/p>\n\n\n\n
\uf0b7 CS SoftDent was shut down improperly <\/p>\n\n\n\n
Solution:If the Office Has a Backup <\/p>\n\n\n\n
1. Make sure the Faircom Server piece is SHUT DOWN. (Control > Shutdown – Type: ADMIN) <\/p>\n\n\n\n
2. MAKE SURE THE OFFICE HAS A VALID and RECENT BACKUP. Also make sure the caller has the ability to RESTORE their RECENT BACKUP. If not, send the client a Data Risk Form and copy the SOFTDENT directory to the desktop as a local backup. <\/p>\n\n\n\n
3. Open CS SoftDent utilities. <\/p>\n\n\n\n
4. Bypass all errors. <\/p>\n\n\n\n
5. Click No when asked to “Try Again”. <\/p>\n\n\n\n
***THIS PART IS FOR NEW INSTALL ONLY:*** <\/p>\n\n\n\n
If the errors will not allow you to enter SOFTDENT Software Utilities, it may be necessary to rename<\/p>\n\n\n\n
“Userinfo.dat” and “Userinfo.idx”<\/p>\n\n\n\n
“netuser.dat” and “.idx” and<\/p>\n\n\n\n
spawn.dat and spawn.idx” and<\/p>\n\n\n\n
account.dat and .idx”<\/p>\n\n\n\n
trans.dat and trans.idx”<\/p>\n\n\n\n
from within the server’s SERVER folder. Then enter utilities using the login “DOCTOR “. Once you have logged in to Utilities, minimize Utilities and remove the newly created Userinfo.dat and Userinfo.idx in the SERVER folder. Rename the old Userinfo.dat and Userinfo.idx files back to their original names.\u00a0<\/p>\n\n\n\n
***OK INSTALL OVER*** <\/p>\n\n\n\n
Then continue with the following steps. <\/p>\n\n\n\n
6. Run Rebuild \/ Reindex on ALL files. <\/p>\n\n\n\n
7. Run Remake Scheduler File. <\/p>\n\n\n\n
8. Run Scheduler Repair. <\/p>\n\n\n\n
9. Set today\u2019s date to yesterday’s date. Click OK. <\/p>\n\n\n\n
10. Click Date Range and then click OK. <\/p>\n\n\n\n
11. Do not update the patient next appt date. <\/p>\n\n\n\n
12. Do not reset scheduler $ for past days. <\/p>\n\n\n\n
13. The start date will be changed to today\u2019s date. This is normal. <\/p>\n\n\n\n
14. After the scheduler repair is finished, close SDUtils. <\/p>\n\n\n\n
15. Search for all files named SCHED.HIST*, and delete them. (I did not find these) <\/p>\n\n\n\n
16. Launch the Faircom Server piece. <\/p>\n\n\n\n
17. Launch SoftDent Software. <\/p>\n\n\n\n
18. Run a daysheet for yesterday, verify totals. <\/p>\n\n\n\n
19. Verify the scheduler is correct. <\/p>\n","protected":false},"excerpt":{"rendered":"
\uf0b7 SDWin DBM Error, File No. ### Error = 14 is displayed continuously when logging in. \uf0b7 File Appears Corrupt at Open \uf0b7 Faircom server has crashed \uf0b7 Faircom server has shutdown improperly Details: \uf0b7 CS SoftDent Practice Management Software – Client Server o Versions 16.x o Versions 14.x and prior Cause: \uf0b7…<\/p>\n