This is usually because they have added a new CPT code but did not validate, this can be corrected by the following steps:
1. Log in to ECW
2.At top go to reports
3. click Report Console
4. scroll down to Utilities section in the window it opened
5. Click CPT/HCPCS Validation and Logs
6. Enter CPT code that needs to be validated and click search
7. Select the option that shows up and then click Submit (there is no need to put a date in the “valid from:” or “valid to:” section
8. success! it should work now. (Note: User may need to log out and back in)